Good questions. Clear answers.

Pocket Mount
FAQ.

Get to know the Spotter Pocket Mount, a compact magnetic phone and camera mount. Find answers about compatibility, setup, shipping and returns.

Spotter Pocket Mount with adjustable locking ball joint

01 / Questions, answered

Compatibility

What devices can I use with the Pocket Mount?

The Pocket Mount can work with smartphones, tablets, compact cameras and compatible creator accessories. Suitability depends on the attachment, total load and balance. Check your complete setup before letting go.

Link to this answer
How do I attach the Pocket Mount to my phone?

Position a supplied metal plate on the back of your phone. Secure it using the adhesive already applied to the plate, or hold it between your phone and its case. Test the complete setup before letting go.

Link to this answer
Will the Pocket Mount work with my phone case?

You can hold a supplied metal plate between your phone and its case. Case thickness and material can affect magnetic holding strength, so check the connection with your particular phone and case before use.

Link to this answer
Can I attach a camera to the Pocket Mount?

Many cameras and accessories with a standard 1/4-inch thread can attach directly to the Pocket Mount. Check the combined weight, balance and mounting surface before every use.

Link to this answer
Will the metal plate affect MagSafe or wireless charging?

The supplied metal plate’s position on the back of your phone or inside its case may interfere with MagSafe attachment and wireless charging. Compatibility depends on your phone, case, charger and plate placement.

Link to this answer

02 / Questions, answered

Setup & strength

What comes with the Pocket Mount?

The Pocket Mount comes with two adhesive metal plates for attaching compatible devices.

Link to this answer
What surfaces can I attach the Pocket Mount to?

The Pocket Mount attaches to suitable magnetic steel surfaces, such as steel gym equipment, handrails and some vehicle panels. Not all metal is magnetic. Check that the surface is stable and the connection is secure. Use vehicle surfaces only while the vehicle is stationary.

Link to this answer
How strong is the Pocket Mount’s magnetic hold?

The Pocket Mount has been demonstrated holding a 2.5 kg gym weight suspended vertically beneath a steel beam. This demonstration does not establish a safe working load for every setup. Actual holding strength depends on the mounting surface, contact cleanliness, device position and balance. Support your device while testing the connection before letting go.

Link to this answer
Can I shoot in portrait and landscape with the Pocket Mount?

Yes. The Pocket Mount’s adjustable locking ball joint supports portrait, landscape and angled compositions. Support your device while adjusting it, then lock the joint and check the setup.

Link to this answer
What should I check if the mount slips or my device rotates?

Check that the rubber covering the magnetic contact surfaces is free from oil and other residue. Confirm that the mounting surface is suitable, the phone plate is securely positioned and the adjustable ball joint is locked. Support your device while adjusting and testing it. Do not place equipment where a fall could injure someone or damage property.

Link to this answer

03 / Questions, answered

Shipping

Where does Spotter ship?

Spotter ships across Australia. For international orders, email spotterproducts@gmail.com before purchasing so we can confirm availability and shipping costs.

Link to this answer
How much does Australian shipping cost?

Shipping is a flat A$10 for orders delivered anywhere in Australia.

Link to this answer
When will my order be dispatched?

Your order leaves the warehouse within 48 hours of being placed. Dispatch is separate from delivery: arrival time depends on your destination and the carrier.

Link to this answer
Will I receive tracking information?

Once your order is dispatched, any available tracking information will be sent to the email address used at checkout.

Link to this answer
Full shipping information

04 / Questions, answered

Returns & support

Can I return the Pocket Mount if I change my mind?

Spotter currently does not accept change-of-mind returns. This does not exclude your rights under the Australian Consumer Law.

Link to this answer
What if my order arrives damaged or incorrect?

Email spotterproducts@gmail.com promptly with your order details and clear photos where relevant. We will assess the issue and the appropriate remedy. Please wait for return instructions before sending an item back.

Link to this answer
How do I contact Spotter?

Email spotterproducts@gmail.com. For order support, include your order number. For compatibility questions, tell us your device, case and intended mounting surface.

Link to this answer
Returns & product issues

Talk to Spotter

Still unsure
about your setup?

Tell us your device, case and intended mounting surface. For order support, include your order number.

Email Spotter